Frequently Asked Questions

How long is the standard hire period?

We are pleased to offer an extended hire period of 5 days (Thursday – Tuesday).

When can I pick up my hired items?

Pick up is recommended on Thursday’s to take the stress out of your event preparation, enabling you time on the day to get ready and focus on the important things.

Drop off is recommended on Tuesday’s to provide you with enough time for post event recovery.  

Pick up and return days/times will be agreed upon at the time of booking. If you require alternative times, please let us know and we will do our best to accommodate.

Where is pickup and drop off located?

We are based in Karrinyup, Perth, Western Australia.

Do you offer delivery?

We don’t offer delivery as a standard service, however, in unique circumstances we may be able to offer delivery within a 15km radius of Karrinyup, Perth, Western Australia. This will attract an additional delivery fee. Please enquire via email if this is something you would like to discuss.

What if I accidentally break or damage an item?

We absolutely understand that accidents happen. We do just ask that you please advise us as soon as possible so that we can manage our other bookings for this item as best we can.

Every item we own has a replacement fee and this varies from product to product. The replacement fee is the cost incurred by Soiree With Us to restock that particular item. For details of individual replacement fees, please email us.   

Will the Market Umbrellas fit in my car?

Yes, our umbrella poles come apart allowing for them to fit in most standard cars (with the back seats down). The dismantled length sits at ~1.10m. for our Scalloped Market Umbrellas and ~1.75m for our Baby Shower Scalloped Umbrellas.

My event is regional, a few hours from Perth, am I able to take the hire items with me?

Yes, we do request that you advise us at the time of booking if you will be taking our items out of Perth. Our extended hire period typically leaves you adequate time to pick up and drop off before and after travelling for your event, however, if you need additional time please enquire with us and we will do our best to accommodate.

Do I need to clean my glassware or crockery prior to returning?

All glassware should be washed and dried before placing back into the original boxes. Most of our glassware is dishwasher safe, however, please take care when loading these into a dishwasher.

Any silverware should be hand washed and dried.

All items will be checked and rewashed upon returning to our premises.

Can I cancel my booking?

Cancellations more than 14 days before your event date will receive a full refund of your deposit.

Cancellations made within 14 days of the event will forfeit the deposit.

Unfortunately, no refunds are provided for cancellations within 48 hours of the event or for no-shows.